Privacy Policy

Effective Date: 1 August 2025

Manor Group (Singapore) Pte. Ltd. (“we”, “our”, or “us”) is committed to protecting your personal data and respecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal data when you visit our website www.amanorhotels.com or use our services. By accessing or using our services, you agree to the terms of this Privacy Policy.

  1. Who We Are

This website is operated by Manor Group (Singapore) Pte. Ltd., a company incorporated in Singapore (UEN: 201116874M), with its registered office at 51 Goldhill Plaza, Unit 10-11, Singapore 308900.

We operate and manage several hotels under various brands, including but not limited to AMANOR Hotels, AMANOR Stay, AMANOR Residences, and AMANOR Suites (collectively, “our hotels”). This Privacy Policy applies to all websites, booking platforms, and services operated or managed by us or on our behalf.

  1. Scope of This Policy

This Privacy Policy applies to personal data collected through:

  • Our websites, apps, or booking platforms;
  • Direct communication or transactions with our hotels or staff;
  • Our loyalty, marketing, or customer service programmes;
  • Events, surveys, or other services provided by us or our brands.

Note: Some hotels may be operated under management or franchise agreements. Where applicable, these properties may maintain their own privacy notices, and we will inform you if that applies.

  1. Consent

By providing your personal data, you consent to its collection, use, and disclosure as described in this policy. You may withdraw your consent at any time by contacting us (see Section 16).

  1. Personal Data We Collect

We may collect the following categories of personal data:

  • Identification Data: Full name, nationality, passport/ID number, company name (if applicable).
  • Contact Data: Email address, phone number, mailing address.
  • Booking Data: Hotel stays, reservation dates, room type, special requests.
  • Payment Data: Credit card or billing information.
  • Technical Data: IP address, device type, browser type, location data, cookies.
  • Preferences & Interests: Room preferences, dietary needs, feedback, survey responses.
  • Marketing Preferences: Newsletter subscriptions, event RSVPs, campaign engagement.

  1. How We Use Your Personal Data

We may use your data for the following purposes:

  • To process and manage bookings and hotel stays.
  • To personalise your guest experience across our brands.
  • To communicate with you before, during, or after your stay.
  • To send marketing, promotions, or brand updates (with consent).
  • To administer loyalty programmes or customer service requests.
  • To analyse trends and improve our website, apps, and services.
  • To comply with legal obligations or respond to lawful requests.

  1. Legal Basis for Processing (EU/UK Visitors)

If you are in the EU, EEA, or UK, we rely on the following legal bases:

  • Consent (e.g., for marketing communications).
  • Performance of contract (e.g., booking a room).
  • Legal obligations (e.g., for tax or regulatory compliance).
  • Legitimate interests (e.g., service improvement, fraud prevention).

  1. Disclosure to Third Parties

We may disclose your personal data to:

  • Other hotels within our group or brands, to ensure a consistent guest experience.
  • Service providers such as payment gateways, IT support, booking engines, or marketing and analytics service providers.
  • Legal or regulatory bodies when required by law.
  • Business partners (e.g., loyalty programme operators and brand affiliations), if applicable.

All recipients are bound by appropriate confidentiality and data protection obligations.

  1. International Data Transfers

As a company serving guests worldwide, your personal data may be stored or processed in countries outside your own. We ensure such transfers comply with the Singapore Personal Data Protection Act (PDPA), EU General Data Protection Regulation (GDPR), and other relevant privacy laws by implementing safeguards such as standard contractual clauses or data transfer agreements.

  1. Cookies

We use cookies and similar technologies to enhance your experience on our websites. Cookies may:

  • Remember your preferences.
  • Track how you navigate our site.
  • Measure the performance of our ads or marketing.

You can manage your cookie preferences through your browser settings or our cookie banner. For more details, see our [Cookie Policy].

  1. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy or as required by law, including:

  • To fulfil bookings or obligations.
  • To comply with financial, tax, or regulatory requirements.
  • To maintain customer service records or marketing preferences.

  1. Your Rights

Depending on your jurisdiction, you may have the right to:

  • Access or correct your personal data.
  • Withdraw consent (e.g., marketing opt-out).
  • Request deletion, restriction, or portability of your data (subject to legal obligations).
  • Object to certain processing activities.
  • Lodge a complaint with a data protection authority.

To exercise your rights, please contact us at the email below (see Section 16).

  1. Data Security

We take reasonable administrative, technical, and organisational precautions to protect your personal data against unauthorised access, disclosure, loss, or misuse. 

  1. Third-Party Links

Our websites may contain links to third-party websites or services. We are not responsible for their privacy practices. We recommend reviewing their policies before providing personal data.

  1. Children’s Privacy

Our services are not directed at individuals under the age of 18. We do not knowingly collect data from children without parental consent 

  1. Updates to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with the updated effective date.

  1. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact:

Data Protection Officer
Manor Group (Singapore) Pte. Ltd.
51 Goldhill Plaza, Unit 10-11, Singapore 308900
Email: dpo@manor.com.sg
Phone: +65 6910 2413

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